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Frequently Asked Questions
General
We use GOTS-certified organic cotton for our clothing, ensuring it’s free from harmful chemicals and is gentle on your child’s skin as well as the environment.
To maintain the integrity and feel of our clothes, we recommend washing in cold water, using an eco-friendly detergent, and tumble drying on low or hanging to dry.
Yes, we do! Shipping rates and times vary by location. Please check our shipping policy for detailed information.
Once your order is shipped, we'll send you a tracking number via email so you can track its journey to your doorstep.
We accept returns and exchanges within 30 days of purchase, provided the items are in original condition. Check our return, exchange & refund policy page for more details.
You can cancel or change your order within 24 hours of purchase. Please contact our customer service team for assistance.
We do not store your credit card information and adhere to the highest standards of data protection.
We accept various payment methods, including major credit cards and secure online payment services. Please see our payment policy for a full list.
Yes, we provide a size guide with detailed measurements to help you find the perfect fit for your child.
Sustainability is at the core of what we do, from using organic materials and natural dyes to our eco-friendly packaging and ethical production practices.
Orders are typically processed within 3-5 business days, and shipping times vary based on location. For more detailed information, check our Shipping Policy.
You can reach us via email at info@noomo.ca or through our contact form on the website. We aim to respond within 24 hours.
We'd love to welcome you to a Noomo store! Currently, Noomo is exclusively an online boutique, which allows us to offer a wide selection of styles and sizes directly to you without the limitations of a physical storefront. We are dedicated to providing an exceptional online shopping experience and are always here to help with any questions you have. Stay tuned for any future announcements about pop-up shops or local events where Noomo might be featured!